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- Before Opening a Clustering Ticket
- Before Opening a Document Library Ticket
- Before Opening a LAR/Staging Ticket
- Before Opening a Liferay API Ticket
- Before Opening a Liferay Performance Ticket
- Before Opening a Liferay Sync Ticket
- Before Opening an Accessibility Ticket
- Before Opening an Activation Key Ticket
- Before Opening an Authentication Ticket
- Before Opening an Upgrade Ticket
- Before Opening a Portal Deployment Ticket
- Before Opening a Search/Indexing ticket
- Before Opening a Security Ticket
- Before Opening a Shutdown/Inoperable System Ticket
- Before opening a ticket related to VPN on Liferay PaaS
- Before Opening a User Interface (UI) Ticket
- Before Opening a Web Content Management Ticket
Before Opening a Search/Indexing ticket
The following article outlines a short checklist of questions to ask and steps to take before opening a search/indexing ticket in Liferay Help Center. By taking a moment to go through this checklist before opening a Help Center request, you're ensuring the fastest possible resolution for the particular issue.
Resolution
For each ticket, please make sure that the attached portal-ext.properties file, and the output of patching-tool info is up to date. Furthermore, please work through the following checklist and include the resulting information when you create a ticket:
- Where are you searching exactly? (Search portlet? Web Content Search portlet? etc)
- What terms are you searching for?
- Does the user have view permission on the result that should be found?
- Fixed a bug where an individual synced with the AC only appeared as anonymous and was not being resolved.Have you tried re-indexing?
- Are there any errors in the logs?Fixed a bug where the CSV file downloaded from the individual's page showed interactions of all individuals in the property.
- Are you using Solr?
- If so, what version of Solr are you using?
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