ハードウェアとパフォーマンスの事象
Hardware Performance
Liferay Digital Experience Platform, Liferay Portal EE, and Liferay Commerce ("the product") are benchmarked internally, tested and examined for potential performance increases. A performance whitepaper for each major version of Liferay is published in order to demonstrate the performance and scalability of the product.
The benchmark testing conducted for the performance whitepaper is accomplished on a specific set of hardware. This hardware was selected for testing purposes only and does not constitute a recommended hardware set or baseline. The specific hardware or resources needed for the product to perform at a desired service level will vary according to the use case. It is the responsibility of the customer to select hardware which allows the product to function according to the customer's business needs, performance requirements or service requirements.
Subscription Services is not required to make any hardware recommendations (e.g., processor numbers or speed, memory, hard drive space or throughput) or offer any guidance on hardware selection, installation or configuration. For more information regarding the minimum requirement necessary to operate the product, please consult your Account Executive or Customer Experience Manager.
Software Performance
Liferay recommends performance tuning the project built on the product as part of a regular deployment and development cycle. A variety of tools and processes exist to assist in this process; however, Liferay cannot recommend specific third-party technologies. Subscription Services is not required to assist in performance tuning a project built on the product.
Liferay is not required to guarantee that the product will perform within a specific service requirement (e.g., page load times, search return times, maintenance windows, etc.) since use cases will vary between customers and the product is meant to be deployed in a variety of software and hardware environments. Liferay is also not required to provide baseline performance testing of the product.
Issues reported to Subscription Services concerning the performance of the product will enter the Diagnostic Workflow and will be addressed on a case-by-case basis. If the behavior can be narrowed down to a specific area within the product and the variables needed to reproduce the behavior are identifiable, then Liferay can assist in diagnosing the root cause of the issue.
If the root cause of the reported performance issue is the result of a product defect, then it will be resolved according to the