サポート言語マトリクス

Our global support team offers support in the following languages: English, Spanish, Portuguese, Japanese and Mandarin Chinese. Depending on your support region and support line, the designated support language may vary.

When creating a support ticket in the Help Center or calling our support line, please provide our support team with a detailed description of the issue in the specified language as per the table below.

If a ticket is submitted in a language other than the one specified, a designated support engineer will contact you to ask for a translation of the ticket. The supported languages ​​by region are as follows:

region	Support Content	English	Spanish	Portuguese	Japanese	北京語
North America	Ticket (during business hours)	○
	Phone (during business hours)	○
	Ticket (After business hours)	○
	Phone (outside business hours)	○
Latin America	Ticket (during business hours)		○	○
	Phone (during business hours)	○
	Ticket (outside business hours)		○	○
	Phone (outside business hours)	○
Spain	Ticket (during business hours)	By request	○
	Phone (during business hours)	○
	Ticket (outside business hours)	○
	Phone (outside business hours)	○
EMEA (Europe, Middle East, Africa)	Ticket (during business hours)	○
	Phone (during business hours)	○
	Ticket (outside business hours)	○
	Phone (outside business hours)	○
Australia & New Zealand	Ticket (during business hours)	○
	Phone (during business hours)	○
	Ticket (outside business hours)	○
	Phone (outside business hours)	○
APAC (Asia Pacific)	Ticket (during business hours)	○				○
	Phone (during business hours)	○
	Ticket (outside business hours)	○
	Phone (outside business hours)	○
Japan	Ticket (during business hours)				○
	Phone (during business hours)	○
	Ticket (outside business hours)	○
	Phone (outside business hours)	○
India	Ticket (during business hours)	○
	Phone (during business hours)	○
	Ticket (outside business hours)	○
	Phone (outside business hours)	○